Policy
In term of Return/Exchange/Refund
Thank you for choosing Dontrush Co,. LTD. as your trusted provider of Online Shopping.
We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 15 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer freerate shipping on returns, which means you won’t have to worry about additional shipping costs when returning items.
We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.
We’ll return the cost of the item to the original payment method used for the purchase.
While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return.
Refundable Items List
To provide you with a clear understanding of the products that qualify for refunds, we maintain a list of refundable items. This list simplifies the process ensuring that you can easily identify
items eligible for refunds.
Non-Refundable Items List
We also maintain a comprehensive list of non-refundable items to ensure transparency and clarity.
Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at +66 86 840 2547. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing us.
Dontrush Co., LTD.
111/197 Soi Lasalle 32 Bangna Bangkok 10260
dontrush.shop